Privacy policy
Your privacy is important to us and we are committed to protecting and safeguarding the personal information that you provide us during the booking process. We act in our customer’s interest and value your trust and are transparent about the processing of your personal information.
This document describes how dailcallreply.com collect, use, share and protect your personal information and tells you what rights you can exercise about your personal data provided to us and how to contact us. Only dialcallreply.com reserves the right to change this privacy policy at any time by posting an updated policy mentioning the date on which it was changed.
What personal data do we collect from you
We collect your personal information directly from you when you make bookings with us, from third parties such as travel agents, our group companies, business partners, applications etc. We use this information to facilitate you with our booking services with our travel suppliers or with us.
The personal information that we need for processing include:-
Identification:- Name, date-of-birth, gender, nationality, passport number, photograph, driving license no, fingerprint verification
Contact Details:- Phone number, mobile, physical address, Email
Booking details:- Date-of-booking, flight reservation, hotel bookings, payment details, upgrades, extra baggage details, medical needs, electronic boarding pass, special requirements, vaccine details.
How we use your personal information
We record, collect and store all information and use it where you have given us your consent, where it is necessary to deliver the services you have requested, for normal business purposes or where it is necessary to exercise or comply with legal rights or obligations. The other purpose of using your personal information is to communicate with you to keep you informed, sends you marketing communication, provide you with more relevant advertising offers that may interest you, process your payment details etc.
How we store and protect your information
The dialcallreply.com takes all the necessary measures to protect your personal information and thus all the commercially reasonable technical, administrative and physical measures are taken to protect your information from loss, misuse, unauthorized access, disclosure and alterations. It is highly recommended to the users when they access our website make sure they properly log out from it and should not share login details with anyone. Whenever this personal information is shared with third parties, service provides all the necessary measures is taken to prevent its damage, loss or unauthorized access. If under any circumstances if you feel any threat to your personal information please immediately inform us by following our “Contact Us” section.
With whom this information is shared
We don’t disclose, rent or sell your data to third parties. However it is a part of our business process that we need to share your personal information with third parties, service providers, travel agents, group companies in our corporate family, business partners etc in order to provide you services like flight bookings, hotel accommodations, car rentals, discount offers, subscriptions and for their marketing purposes so that you can get integrated product and services.
Retention of your personal information
We will keep your personal information as long as we reasonably need it to provide with all the necessary services. Afterward we keep the information for some time so that if we get any complaints, queries, concerns or legal procedures related to booking we can handle it. We will actively review the information we hold and delete it when there is no longer business, customer or legal need for it to be retained.
Set of services by children
Being service providers we need to collect personal information. Our services are not directed at or intended for the use of children who are under 16 years of age. If you become aware that that information provided to us is without your consent then please contact us using the contact details listed in the ‘Contact Us” section.
Contact us
The dialcallreply.com is here to provide you best travel experience no matter where you want to go. If you have any queries, questions, suggestions, concerns or issues about our Privacy practices you can contact us, mail us to exercise your rights applicable by law and we try our best to find the best suitable solutions.
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